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"SysScape enables reporting on compliance to the stakeholders within Thrifty Foods on our Service Level Agreements."

- Thrifty Foods
 

Service Packages

SysScape Services ensure your technology environment is functioning optimally.

The SysScape Services have been divided into three optional purchase packages. These packages consist of three distinct increasing levels of service - bronze, silver and gold. The following table illustrates the features associated with each purchase package:

Feature SysScape
Bronze		 SysScape
Silver		 SysScape
Gold
Target Device Assessment and SysScape Installation Yes Yes Yes
Monitoring Service Yes Yes Yes
Notification Service Yes Yes Yes
Recommendations N/A Yes Yes
Reporting Service Yes Yes Yes
Report Analysis Presentation Yes Yes Yes
Incident Resolution Optional Yes Yes
Incident Resolution Optional Yes Yes
Proactive Maintenance Optional Optional Yes
Problem Resolution Optional Optional Optional
Customized Services Optional Optional Optional
Additional Service Information
Fee Structure Standard Rate Discounted Customer Rate Preferred Customer Rate
After hours (scheduled) Time-and-a half Time-and-a half Time-and-a half
Emergency (unscheduled) Double-time Double-time Double-time
 
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