Technology Infrastructure Management Services (TIMS™)

Your business depends on IT to meet its growing needs. Do you need control over your IT costs and a simple way to relate expenditures back to your business areas? Are you looking for a professional, self-managed team of experts to operate your infrastructure? Is your executive looking for up time guarantees?

Outsourcing IT infrastructure support provides increased value to your business and reduces risk. Our proven service combines quality and cost savings, offering your business:

• Formal SLAs (service level agreements) guaranteeing service availability
• After hours support for your mission critical systems
• Technicians and Service Delivery management experts with extensive qualifications
• Flexible staffing levels based on business cycle requirements
• Seamless holiday coverage
• Reduced risk through contract agreements and ITIL management processes

MYRA's Technology Infrastructure Management Services (TIMS) is an established service model focused on the outcomes delivered to you and your business. Our fees are based on the services your business needs and we assume the risk and responsibility for ensuring our staff are effective and efficient in performing their work. Regular status reports showing exactly how our services match our promises are a key aspect of a TIMS engagement.

Implementation of our proven maintenance practices by our team of IT experts allows us to assume the risk of service guarantees for a predicable fee. Why pay an hourly rate when you can pay for an actual service outcome?