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Careers

Storage and Backup Administrator

Senior Technical Analyst


All submissions must include both a cover letter and current resume. Only those candidates selected for an interview will be contacted.


Accepting resumes until: Position Filled


Location: Victoria / Vancouver / Vancouver Island regions, BC (hybrid)


Salary: $85,000 - $110,000 a year 

Position: Full-Time

Submissions for consideration are to ONLY be sent to the email listed (careers@myra.com) and indicate Victoria BC Storage and Backup Administrator in the subject line. Resumes will be accepted in confidence until position filled. All submissions must include a cover letter. Only those candidates selected for an interview will be contacted.


Are you looking to work with technology and live on Vancouver Island?  Do you LOVE technology? Do you want to be challenged, but not overwhelmed, by your career? Do you want to be supported by your employer for professional development? And, most importantly, do you want to work with a team of like-minded people?


If your answer is yes, you sound like a fit for team MYRA!


We are MYRA Systems, and for 39 years, we have provided information technology (IT) solutions and technology infrastructure to our customers in the region.


We specialize in supporting our clients in Microsoft Windows, Azure/M365, networks, Linux, cloud computing, security, and related technologies. For more information, visit us at www.myra.com.


We are building our hard-working team with the addition of a Senior Technical Analyst in our Victoria office, Vancouver, or Vancouver Island in British Columbia.


Role Overview:


As a Senior Technical Analyst, you will play a pivotal role in the design, implementation, administration, and escalation support for our customer’s infrastructure. The ideal candidate will be multi-disciplined and will have a proven track record in network administration, virtualization technologies, Microsoft administration, cloud administration, storage devices and backup infrastructure.


Holding certifications in Microsoft AZ-104 Azure Administration and/or Microsoft AZ-700 Designing and Implementing Azure Networking is preferred for this role.

Key Responsibilities:

  • Administer cloud platforms, with a focus on Microsoft Azure.

  • Administer and optimize network infrastructure, primarily in Fortinet and Cisco technologies.

  • Configuration and administration of email security solutions, such as FortiMail 

  • Design, implement, and maintain Microsoft-based systems and services.

  • Administer and optimize virtualization technologies such as Citrix, VMware and Hyper-V

  • Design, implement and maintain backup infrastructure such as, VEEAM Backups

  • Implementation and configuration of cybersecurity tools, such as, EDR, 2FA (Azure, DUO)

  • Collaborate with cross-functional teams to assess technical requirements and provide innovative solutions.

  • Work as a member of our operations team to troubleshoot and resolve complex technical issues efficiently.

  • Stay abreast of industry trends and emerging technologies to recommend improvements and advancements.

  • Assist in maintaining Service Level Agreement (SLA) compliance by addressing issues within established timelines.

  • Provide technical role leadership and mentorship to junior team members.

  • Provide subject matter expertise and technical leadership input to policies procedures and processes.

 

Requirements:

  • Minimum 5-year previous experience in 2 or more areas of discipline noted above.

  • Familiarity with Service Level Agreements (SLAs) and adherence to ticketing systems.

  • Proven strong problem-solving skills and the ability to diagnose and resolve technical issues effectively.

  • Excellent communication and interpersonal skills with a customer-centric approach.

  • A proactive and self-motivated attitude towards learning new technologies and processes.

  • Understanding of ITIL framework

  • Provide on-call support (team rotation)

Nice to Have:

  • Additional certifications in relevant technologies (Cisco CCNA, Fortinet NSE, etc)

  • Additional knowledge and experience related to cybersecurity.

  • Experience with additional operating systems beyond Microsoft Windows.

 

In this position you will have the opportunity to:

  • Develop both professional and technical skills

  • Receive on the job as well as formal training

  • Work with a variety of highly skilled IT technical specialists

You should apply if:

  • You currently meet the minimum requirements for this position including current residency on Vancouver Island or in Vancouver.

  • You can work effectively with Service Delivery Managers, Project Managers and Technicians and be self-directed for a wide variety of assignments and projects

  • You like change and to be constantly learning

  • You like meeting customers and can represent the company and your own knowledge both in person and on paper clearly, concisely, and with respect

  • You are able to travel to MYRA customers located throughout Vancouver Island and broader BC.

Please note – some of MYRA’s customers require our team members to be fully vaccinated to provide support

 

All submissions must include both a cover letter and current resume. Only those candidates selected for an interview will be contacted.

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