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Careers

Windows - Junior Technical Analyst

All submissions must include a cover letter. Only those candidates selected for an interview will be contacted.

Accepting resumes until: Position Filled

Location: Victoria, or remote anywhere in Canada

Are you looking to work with technology and maybe live on the west coast? Do you LOVE technology? Do you want to be challenged, but not overwhelmed, by your career? Do you want to be supported by your employer for professional development? And, most importantly, do you want to work with a team of like-minded people?

If your answer is yes, you sound like a fit for team MYRA!

We are MYRA Systems, and for 39 years, we have provided information technology (IT) solutions and technology infrastructure to our customers in the region.

We specialize in supporting our clients in Microsoft Windows, Azure/M365, networks, Linux, cloud computing, and related technologies. For more information, visit us at www.myra.com.

We are building our hard-working team and require a new Windows Technical Analyst in our Victoria office, or from anywhere in Canada.

Core responsibilities for this position include:

  • Provide technical support for Microsoft Windows-based systems, including desktops, laptops, and servers.

  • Assist with troubleshooting and resolving hardware and software issues.

  • Perform system maintenance tasks, including updates, patches, and backups.

  • Monitor and proactively respond to system alerts and performance issues.

  • Collaborate with senior analysts and engineers to implement and maintain IT solutions.

  • Document support activities, configurations, and resolutions for client systems.

  • Assist in planning and executing technology projects and upgrades.

  • Supporting and troubleshooting Windows Servers, Active Directory, Azure.

  • Teamwork: working closely with technical teams and project managers, external vendor partners, and customers to ensure smooth implementations and transitions.

 

Minimum requirements:

  • One year experience managing Windows servers with an understanding of Active Directory and Cloud Administration

  • Comprehension of Helpdesk processes and working within an enterprise ticketing system

  • Comprehension of the basic fundamentals of server and desktop virtualization and/or knowledge of Microsoft, VMware or Citrix virtualization platforms

  • Comprehension of the basic fundamentals of storage equipment such as EMC, HP, Nimble, or others

  • Comprehension of backup environments technologies

  • Excellent interpersonal skills and excellent written and spoken English language communication skills

 

Things that will rate you higher for this position:

  • Post secondary degree

  • Relevant certifications, such as CompTIA A+, Microsoft 365 Certification in Modern Desktop Administration (MD-100/MD-102), or Microsoft Certified Solutions Associate (MCSA).

  • Experience with Active Directory, Group Policy, and Exchange Server.

  • Familiarity with virtualization technologies (e.g., VMware, Hyper-V).

  • Knowledge of cloud computing platforms (e.g., Microsoft Azure).

  • Reference-able experience in a corporate environment where you were responsible for day-to-day support

  • Experience in scripting

  • Experience operating complex backup environments with NetBackup, VEEAM, or other similar technologies

  • ITIL Foundation Certification

 

In this position you will have the opportunity to:

  • Develop both professional and technical skills

  • Receive on the job as well as formal training

  • Work with a variety of highly skilled IT technical specialists

 

You should apply if:

  • You currently meet the minimum requirements for this position

  • You can work effectively with Service Delivery Managers, Project Managers and Technicians and be self-directed for a wide variety of assignments and projects

  • You like change and to be constantly learning

  • You like meeting customers and can represent the company and your own knowledge both in person and on paper clearly, concisely and with respect

  • You don’t mind travelling to and from Vancouver island

 

Please note – some of MYRA’s customers require our team members to be fully vaccinated to provide support.

Candidates are encouraged to submit a cover letter summarizing your experience. Only those candidates selected for an interview will be contacted. 

Send cover letter and resume to careers@myra.com to apply.

Please include Job Title in the subject line of the email.

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